Cancellation Policy – International Orders

Customers may request cancellation of an international order within 12 hours of placing the order, provided the order has not yet been processed, packed, or shipped.

Once an order has been processed, packed, or handed over to the shipping carrier, cancellation may not be possible.

To request cancellation, customers must contact us at support@dhanishkaproedge.com with their order number and registered email address.

Refund Policy

If a cancellation is approved before shipment, the eligible amount will be refunded to the same payment method used for the original transaction.

Approved refunds will normally be initiated within 5–7 business days after cancellation approval. The actual time taken for the refund to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or payment network.

For international orders, customs duties, import taxes, clearance charges, or other charges imposed by the destination country are the customer's responsibility and may not be refundable by Dhanishka ProEdge.

If an order has already been shipped, the customer should refer to our Return & Refund Policy for applicable return/refund conditions.

Refunds are processed to the original payment method, subject to the payment provider's applicable rules.

Contact for Cancellation

Dhanishka ProEdge
Email: support@dhanishkaproedge.com
Website: dhanishkaproedge.com

We reserve the right to refuse cancellation requests where the order has already been processed, packed, shipped, or otherwise cannot reasonably be cancelled.