Returns & Refunds
Returns & Refunds Policy
At Dhanishka ProEdge, customer satisfaction is our priority. We strive to provide high-quality products and a hassle-free shopping experience for customers worldwide.
10-Day Return Policy
We offer a 10-day return window from the date of delivery for eligible products.
If you are not completely satisfied with your purchase, you may request a return within 10 days of receiving your order.
Eligibility for Returns
To qualify for a return:
• The item must be unused and in its original condition.
• The product must be returned with original packaging and accessories.
• Proof of purchase or order confirmation is required.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, missing, or incorrect product, please contact us within 48 hours of delivery with photos or videos. We will review the issue and provide an appropriate resolution.
Refund Process
Once the returned item is received and inspected:
• Approved refunds will be processed to the original payment method.
• Refunds are typically completed within 3-5 business days, depending on the payment provider or bank.
International Orders
For international orders, customers may be responsible for return shipping costs unless the return is due to a product defect, damage, or an error on our part.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return if used, damaged by misuse, or returned without original packaging.
Customer Support
Our support team is committed to helping customers with return and refund requests promptly and fairly.
Thank you for choosing Dhanishka ProEdge. We value your trust and are dedicated to providing quality products and reliable service worldwide.