Returns & Refunds Policy

At Dhanishka ProEdge, customer satisfaction is our priority. We strive to provide high-quality products and a hassle-free shopping experience for customers worldwide.

10-Day Return Policy

We offer a 10-day return window from the date of delivery for eligible products.

If you are not completely satisfied with your purchase, you may request a return within 10 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• The item must be unused and in its original condition.

• The product must be returned with original packaging and accessories.

• Proof of purchase or order confirmation is required.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, missing, or incorrect product, please contact us within 48 hours of delivery with photos or videos. We will review the issue and provide an appropriate resolution.

Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method.

• Refunds are typically completed within 3-5 business days, depending on the payment provider or bank.

International Orders

For international orders, customers may be responsible for return shipping costs unless the return is due to a product defect, damage, or an error on our part.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if used, damaged by misuse, or returned without original packaging.

🌍 Returns for International Orders

Due to international shipping costs, customs regulations, and import duties, we do not accept returns for:

• Change of mind
• Incorrect product selection
• Buyer preference
• Products ordered by mistake

International Return Eligibility

International return requests will only be considered if:

• The wrong product was delivered.
• The product arrived damaged during transit.
• The product has a manufacturing defect.

How to Request an International Return

Please email support@dhanishkaproedge.com within 7 days of delivery and include:

• Order Number
• Photos of the product
• Photos of the packaging
• Photos of the shipping label

Do not return any product without our written approval.

International Return Shipping

Return shipping charges, customs duties, taxes, and other associated costs are the responsibility of the customer unless the error was caused by Dhanishka ProEdge.

Customer Support

Our support team is committed to helping customers with return and refund requests promptly and fairly.

Thank you for choosing Dhanishka ProEdge. We value your trust and are dedicated to providing quality products and reliable service worldwide.