Refund policy
Refund & Return Policy – Dhanishka ProEdge
Thank you for shopping with Dhanishka ProEdge.
If you are not satisfied with your purchase, we’re here to help.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 10 days of delivery with clear images or video. We will provide a replacement or refund after verification.
Non-returnable Items
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Used scissors or tools
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Damaged items caused by improper use
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Customized / special-order products
Refunds
Once your return is approved and received, we will notify you.
Your refund will be processed within 3–7 working days to your original payment method.
Replacement Policy
If you received a defective or wrong item, we will offer a free replacement.
Customer Support
We aim to resolve all issues promptly and fairly. Please contact us via email or WhatsApp for assistance.